Delete your account
Last updated 23 September 2026 · applies to the Vidya Sethu app (com.vidyasethu.app) and website
You can have your Vidya Sethu account closed and your personal data deleted. How it works depends on which kind of account you have, because a school account belongs to the school, not to us.
Parent accounts
A parent account is yours. Ask for it to be deleted and we delete it.
- 1
Write to us from the address on the account
Send an e-mail to support@vidyasethu.com with the subject “Delete my account”. Sending it from the address you sign in with is how we know it is you. - 2
We check and confirm
We verify the request and reply. If anything is unclear we ask before deleting — we would rather ask twice than delete the wrong account. - 3
It is gone within 30 days
Your name, e-mail address, phone number, password and notification tokens are deleted, along with the link between you and your children. Backups holding it are overwritten within a further 30 days.
Student and staff accounts
These are created by the school and belong to the school, so the school closes them. Ask your school office (or the person who gave you your sign-in) to deactivate the account and remove the record. The school can do both from its own dashboard, at once.
If the school cannot be reached, write to support@vidyasethu.com and we will take it up with them. We will not delete a school's record of a student without the school, because a school is often required by law to keep it.
A whole school leaving
A school that stops using Vidya Sethu may export everything it holds, and ask us to delete the school and all its records. We do that within 90 days of the request; backups are overwritten within a further 30.
What is deleted, and what is kept
Deleted
- Name, e-mail address, phone number
- Password (its hash)
- Notification tokens for your phones
- Sign-in history
- The link between a parent and their children
Kept by the school
- Attendance, marks and report cards
- Fee ledger, receipts and payments
- Admission and transfer records
A school keeps these to run and to account for itself; they are the school's records, held under its own policy.
Stopping notifications without deleting anything
If the alerts are the problem rather than the account, turn notifications off for Vidya Sethu in your phone's settings, or simply sign out of the app. Either revokes that phone's notification token and leaves your account as it is.
More on what is stored and why: privacy policy.